STAND. COM. REP. NO.1604

Honolulu, Hawaii

, 2003

RE: H.C.R. No. 128

H.D. 1

 

 

Honorable Robert Bunda

President of the Senate

Twenty-Second State Legislature

Regular Session of 2003

State of Hawaii

Sir:

Your Committee on Economic Development, to which was referred H.C.R. No. 128, H.D. 1, entitled:

"HOUSE CONCURRENT RESOLUTION REQUESTING TELECOMMUNICATIONS AND CALL CENTERS TO INITIATE CUSTOMER RIGHT TO KNOW PROCEDURES REGARDING ALL INBOUND AND OUTBOUND COMMUNICATIONS,"

begs leave to report as follows:

The purposes of this measure are to:

(1) Urge all individuals and organizations involved with telecommunications and call centers to initiate customer right-to-know procedures regarding all inbound and outbound communication;

(2) Request the Legislative Reference Bureau to review pending customer rights practices and draft legislation mandating that call centers accurately disclose their location to any customer who inquires; and

(3) Request that every effort be made to ensure individuals' personal data and national security interests are protected by the call center industry.

Testimony supporting this measure was received from Communications Workers of America, Local 9415, Hawaii.

Your Committee finds that telecommunication and call centers obtain a substantial amount of personal data from consumers. Unbeknownst to most consumers is that many of these centers are located in foreign countries. Moreover, these countries may have data sharing agreements with other entities or jurisdictions. Consequently, the personal information of consumers may be distributed to persons, entities, and governments without their knowledge or consent. This measure initiates efforts to ensure personal data provided to telecommunications and call centers are secure.

As affirmed by the record of votes of the members of your Committee on Economic Development that is attached to this report, your Committee concurs with the intent and purpose of H.C.R. No. 128, H.D. 1, and recommends its adoption.

Respectfully submitted on behalf of the members of the Committee on Economic Development,

____________________________

CAROL FUKUNAGA, Chair