The commission did not exceed its statutory authority under subsection (b) and Hawaii administrative rule §12-46-12(f) by granting four extensions of the investigation into complainant’s complaint; under the statute and rule, extensions are authorized and the number is not limited. 88 H. 10, 960 P.2d 1218.

Claim for negligent and/or intentional infliction of emotional distress against Hawaii civil rights commission not barred under §662-15(1), as acts of investigating complaint, instituting suit based on finding of reasonable cause, and sending demand letter were part of routine operations of commission and did not involve broad policy considerations encompassed within the discretionary function exception. 88 H. 85, 962 P.2d 344.